FREE SHIPPING FOR A LIMITED TIME!

Please Note: free shipping is for a limited time and only available on select products shipping to destinations in the contiguous 48 states. Previous orders exluded. Orders must still meet the Vendor Minimum amounts. As part of the launch of our new website we have added thousands of products from new vendors and we are offering FREE GROUND SHIPPING on a wide range of products to celebrate. Just look for the new display of shipping information on the product detail screen and you can see what the estimated shipping charges would be for the item you are looking at. There are thousands of free shipping items so order now and save even more money! The screen shot below shows where the new shipping estimate info appears:

Orders and Shipping

Orders
Orders may be placed via fax, e-mail, or this web site. Customers must supply a phone number, billing address, shipping address and email address. Credit card payment is required on all orders less than $500. COD orders are not accepted at this time. Customers wishing to establish a credit terms account must complete the on-line credit application.

Order confirmations
All orders are confirmed via e-mail on the day received but may be processed the next business day if received after normal business hours.

Order Changes / Cancellations
Changes to existing orders and order cancellations can only be made by fax or e-mail and will be honored if communicated before shipment occurs. Please reference your order confirmation number.

Pricing
All pricing is in US Dollars.

Same Day Shipping
We feature same day shipping on orders received by 11:45 am Eastern time on business days. Products that are not available to ship same day will go out the next available business day. You will be notified of products that are backordered due to being out of stock.

Shipping Methods and Charges
AD Products Company can only ship product to addresses in the United States at this time. We offer several different shipping methods in order to meet your delivery needs including UPS, FedEx, Consolidated Freightways, and Overnite. UPS is our preferred carrier. Our standard freight and handling charges are computed based upon total order value and are added to the invoice. Standard freight and handling charges assume ground shipment. Requests for air shipments may be made via fax or email.

Backorders
While it is our goal to carry sufficient inventory to meet demand at all times, we may experience temporary stock-outs for certain items. Shortly after placing your order you will receive e-mail notification of any backordered items and their anticipated ship date. Backorders may be canceled prior to shipping by contacting customer service at info@adproductsco.com.

Returns
Returned material will not be accepted without an AD Products Company issued Material Return Authorization (MRA). Returned materials must be of current design, purchased within the last 30 days, unused, in the original carton, and in resaleable condition. All returned material must be shipped freight prepaid. Collect shipments will not be accepted. Credit on accepted returns will be issued less a 20% restocking charge.

Warranty Returns
All AD Products Company products carry a 30 day warranty against defects in materials and workmanship. If a product fails to perform properly within 30 days from the date of purchase, we will replace it or repair it at our option. All returns must be accompanied by a Material Return Authorization (MRA). Please contact customer service via fax, e-mail, or at (800) 325-4935 to obtain an MRA.

PAYMENT OPTIONS

Credit Cards
We accept VISA, MasterCard, Discover, and American Express credit cards. Orders totaling less than $500 require payment by credit card. When ordering by credit card be sure to provide the corresponding billing address and telephone number for the credit card. Incorrect information may delay the processing of your order. Credit card transactions will be approved online by your credit card issuer, but your credit card will not be charged until your order ships.

Purchase Orders
We accept purchase orders from customers with approved accounts. Credit accounts can be established by completing our on-line credit application. Credit card payment is required on all orders less than $500. COD orders are not accepted at this time.

Taxes
All tax exempt customers must provide a tax exempt certificate. Please fax to us at (216) 267-5392.